PRIVACY AND COOKIES

Hotel Casa Noble is committed to protecting your privacy. This privacy policy presents the practices of Hotel Casa Noble in relation to the information collected from users who access the website www.casanoble.com.gt or who share their personal information with us. This policy also includes cookie information. The following policies have been established to protect the privacy of users and to ensure that your personal information is treated securely and responsibly. We encourage you to read and review this privacy notice in the future so that you are up to date with the most current practices of our privacy policies.

Policy for the treatment of personal data

The data we collect

We collect two types of data from our users:

General information. The first type of data is undisclosed and non-identifying information, which we may collect or request in the course of your use of the Website. We are not permitted to learn the identity of Users whose Non-Personal Information has been collected. The Non-Personal Information that is collected may include aggregate technical and usage information that is sent from your device, including software and hardware information (such as your device's browser type and operating system, language preferences, and access dates). and time, among others) collected in order to improve the operation of our Website. We may also collect information about your activity on the Website (such as page views, online browsing, number of clicks, actions, and so on).

Personal information. The second type of data is information of a personal nature, also known as information that allows the identification of a person or that, through reasonable efforts, would allow the identification of persons or owners. Such information includes:

Device Information: We collect personally identifiable data from your device, including geotagging data, IP address, unique identifiers (such as MAC address and UUID), and other information relevant to your activity on the Website. Log Information: When you If you subscribe to newsletters or newsletters on our Website, you will be asked for information such as: first and last name and email. Contact Information: When you add your information to the Contact Us form on our Website, you will be asked for information such as: first and last name , telephone number and email. Booking information: When you make a reservation online in our Booking Engine, you will be asked for information such as: first and last name, contact information, georeferencing data and financial information.

We receive your Personal Information from different sources:

Data usage

The data collected could be used to:

Create and maintain internal records; Send notifications about our services, provide technical information and answer questions that users may have about customer service; Send periodic promotional emails about new products, special offers and other information that we believe may be of your interest. interest;Provide advertising when you use our Website (see more information in “Advertisements”);Market our products (see more information in “Marketing”);Customize the Website according to your interests;Perform statistical and analytical work, required to improve the quality of the Website.

Advertisement

We may use third-party advertising technology to serve you advertising when you access the Website. This technology collects your information in connection with your use of the Services to serve you advertising (by adding third-party cookies to your web browsing).

Commercialization

We or third party subcontractors/suppliers may use your Personal Information, such as name, email, phone number and so on, for the purpose of providing you with promotional materials relating to our services, which we believe may be of interest to you.

Out of respect for your right to privacy, we will include in the advertising material that we send you the option not to continue receiving marketing or commercial offers from us. If you request to unsubscribe, we will remove your email address or phone number from our marketing mailing lists.

Please remember that even if you opt out of receiving our marketing emails, we may still send you other types of important communications by email without the opt-out option. Those types of communication may include customer service announcements or information of an administrative nature.

Information shared with third parties

At no time will we rent, sell, or disclose User Information to third parties, except as described in this Privacy Policy. In a limited number of circumstances, we may share your Sensitive Information, including to:

Third Party Contractors/Service Providers: We may share personal information with third parties that are part of the service provision process. These third parties will only be authorized to use your personal information for the purpose indicated and may not disclose such information to other third parties, except at our sole discretion and in accordance with this Privacy Policy. Legal and regulatory authorities: We may share personal information of our users with legal and regulatory authorities and/or third parties, when required by law, necessary to allow us to exercise our legal rights, comply with our legal obligations or necessary to prevent illegal activities or protect the safety or integrity of any person.Financial transactions: If all or part of our business is sold, merged or transferred, we may transfer your personal information as part of the transition. We may also transfer your personal data to the owners of the hotels we run.

User rights

Every user can:

Request confirmation of the processing or not of your personal data and access to your personal data collected, together with complementary information. Request a copy of your personal information that you have voluntarily provided to us in a structured, commonly used format and machine-readable.Request rectification of your personal information that is in our control.Request deletion of your personal information.Object or challenge our processing of your personal information.Request restriction of our processing of your information of a personal nature. File a complaint with a control authority.

However, please remember that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We will retain your personal information for as long as we deem necessary to provide our services and comply with our legal obligations, resolve disputes, and enforce our policies. The retention periods are determined taking into account the type of information that is collected and the purpose for which it is collected, taking into account the requirements applicable to the situation and the need to destroy obsolete or useless information in the shortest period of time. of reasonable time. Pursuant to applicable regulations, we may keep records that include users' personal information, account creation documents, communications, and all other information required by applicable laws and regulations. We may rectify, replenish or delete incomplete or inaccurate information at any time in our sole discretion.

Security

We pay close attention to the implementation and maintenance of the security of the Website and your information. We use industry standard procedures and policies to safeguard the security of the information we collect and maintain, and to prevent unauthorized use of such information, and we require third parties to comply with similar security requirements, consistent with this Privacy Policy. Although we implement reasonable measures to protect information, we are not responsible for the acts of those who gain unauthorized access to or abuse our Website, and we make no guarantee, express, implied or otherwise, that we will prevent such access.

Cookie statement

Cookie definition

Cookies are small pieces of information that are stored on the hard drive of a computer or device (computer, tablet or smartphone) by your web browser. Cookies are very helpful and can be used for different purposes. These purposes include browsing between web pages more efficiently, enabling automatic activation of certain features, remembering your preferences, and making it easier and faster for each user to interact with our Services. Cookies are also used to ensure that advertising is relevant to each user and their interests, and to collect statistical information about the use of our Services.

types of cookies

The Website uses the following types of cookies:

"Session cookies" are stored temporarily during the browsing session and allow normal use of the system. They are deleted from the device when you close the browser; "Permanent cookies" are for reading the Website. They are saved on the device for a fixed period of time and are not deleted when you close the browser. These cookies are used when we know that the same user accesses the website repeatedly, for example, to allow us to save your preferences for your next login; "Third-party cookies" belong to other online services that put content on the website. page visited, for example, third-party analytics companies that monitor and analyze our access to the Website.

Cookies do not contain information that can personally identify you, but the Personal Information we collect may be linked by us to data collected and obtained from cookies.

We also use a tool called “Google Analytics” to collect information about your use of the Website. Google Analytics collects information, such as how often users access the Website, the pages they visit during their access, and so on. Information from Google Analytics is only used to improve our Website and its services. Google Analytics collects the assigned IP address that is assigned to you on the date you visit the websites, instead of your name and other sensitive information. We do not combine the information collected through the use of Google Analytics with information of a sensitive nature. Google's ability to use and share the information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and Google's Privacy Policy.

Withdrawal of consent

You can withdraw your consent at any time by setting your browser to disable cookies or delete all cookies from your browser, following your device preferences instructions. However, if you choose to disable cookies, some features of our Website may not function properly and your online experience may be limited.

More information

We reserve the right to make amendments or revisions to the Privacy Policy. Material changes will be effective immediately upon amendment to the Privacy Policy. The latest revision will be listed in the “Last revision” section. Your use of the Website, following notice of such amendments to our Website, constitutes your acknowledgment and consent to the amendments to our Privacy Policy and your agreement to be bound by the terms of such amendments.

Governing language: The agreement in the Spanish language will be the definitive and determining text of this agreement, without prejudice to the translation of this agreement into any other language.

If you have general questions about the Website or the information we collect from you and how we use it, please contact us at reservacioneshcn@cpn.com.gt.

Last Modification: April 29, 2021